Effective Date: 23 October 2026
Last Updated: 23 October 2026
Website: http://grabiecart.in/
Platform: Grabie Cart E-commerce Website and Application
Operated by: Digital Matrix Group
Welcome to Grabie Cart, an e-commerce marketplace operated by Digital Matrix Group (“we,” “our,” “us,” or “the Platform”).
Grabie Cart provides an online platform that connects customers with independent vendors who list, promote, and sell their products through our website and application.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal information when customers, vendors, visitors, and other users access or use Grabie Cart.
By accessing or using our platform, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request your consent before processing your personal information for the relevant purpose.
This Privacy Policy applies to:
Customers who browse, register, purchase products, or contact us.
Vendors and sellers who register to sell products through Grabie Cart.
Visitors who access our website or mobile application.
Individuals who contact our customer support team.
Other individuals whose personal information is processed in connection with our services.
This policy applies to information collected through our website, application, registration forms, customer support channels, and other services operated by Grabie Cart.
Depending on how you use our platform, we may collect the following categories of information.
When customers register, place orders, or use our services, we may collect:
Full name.
Mobile number and email address.
Billing and delivery address.
Login credentials and account information.
Order history, purchased products, and transaction references.
Customer support messages, complaints, and feedback.
Information voluntarily provided through reviews or product ratings.
Vendors must provide the information and documentation reasonably required to verify their identity, business legitimacy, and eligibility to sell through Grabie Cart.
This may include:
Individual or business name.
Contact person's name and contact details.
Business address.
PAN, GST registration details, where applicable, and other relevant business registrations.
Business licences, permits, and government-issued certificates required for the products being sold.
Bank account details needed for vendor settlements.
Product information, inventory, pricing, and sales records.
Supporting documents reasonably required for verification and compliance.
Vendors must ensure that information and documents submitted to Grabie Cart are accurate, current, and lawfully provided.
Please do not submit unnecessary personal information or documents belonging to other individuals.
Payments may be processed through third-party payment gateways, banks, or other authorised payment service providers.
We may receive payment status, transaction references, payment method details, refunds, and settlement information.
Grabie Cart does not intend to store complete card numbers, card security codes, UPI PINs, banking passwords, or payment authentication credentials on its own systems. Such information should be handled by the authorised payment service provider.
When you use our website or application, we may collect limited technical information, such as:
IP address.
Browser type and operating system.
Device and application information.
Pages viewed and actions performed on the platform.
Login activity, timestamps, and security logs.
Cookies and similar technologies, where used.
We use this information for website functionality, analytics, security, troubleshooting, and service improvement, subject to applicable law and consent requirements.
If you contact us by email, phone, website forms, or other support channels, we may retain the information you provide to investigate and resolve your enquiry, complaint, return, refund, or other request.
Grabie Cart may process personal information for the following purposes:
Creating and managing customer and vendor accounts.
Verifying vendor identities, business registrations, and required certificates.
Displaying vendor products and enabling customers to place orders.
Processing orders, payments, cancellations, returns, refunds, and vendor settlements.
Coordinating shipping, delivery, and order tracking.
Communicating order confirmations, delivery updates, and service notifications.
Providing customer support and resolving disputes.
Detecting fraud, unauthorised access, suspicious transactions, and misuse of the platform.
Maintaining financial, tax, accounting, and business records.
Improving our website, application, security, and user experience.
Sending promotional messages and offers where permitted and, where required, with your consent.
Complying with applicable laws, regulatory requirements, and lawful requests from competent authorities.
We will not use personal information for purposes unrelated to those disclosed to you unless permitted by applicable law or supported by the required consent.
Grabie Cart is designed to connect independent vendors with customers.
Unless a particular transaction expressly states otherwise:
Vendors are responsible for the accuracy of their product listings and business information.
Vendors may receive customer information necessary to fulfil an order, arrange delivery, respond to product enquiries, or meet legal obligations.
Vendors must use customer information only for authorised purposes connected with the transaction or another lawful purpose.
Vendors must not sell, misuse, or independently exploit customer information for unauthorised marketing.
Grabie Cart may process relevant order and vendor information to provide marketplace services, handle complaints, prevent fraud, and meet legal obligations.
A vendor may have its own privacy policy and legal responsibilities. Customers should review any additional notice provided by a vendor when relevant.
We do not sell personal information to third parties as a standalone commercial product.
We may share relevant information with the following categories of recipients when necessary and lawful.
We may share the customer's name, delivery address, contact details, order information, and other necessary details with the relevant vendor to fulfil an order and provide after-sales support.
We may share the information needed to dispatch, track, and deliver products, including return shipments where applicable.
Payment-related information may be shared with payment gateways, banks, and authorised payment processors to complete transactions, process refunds, prevent fraud, and reconcile settlements.
We may use hosting companies, cloud storage providers, software providers, security services, analytics providers, email services, and communication platforms to operate our business.
Where appropriate, these providers will be required to protect information and process it only for authorised purposes.
We may disclose information when required by applicable law, a valid legal process, a competent authority, or to protect the rights, safety, and security of users and our platform.
If Digital Matrix Group or the Grabie Cart business undergoes a merger, restructuring, acquisition, or transfer of operations, relevant information may be transferred subject to applicable law and appropriate safeguards.
Grabie Cart may use cookies or similar technologies to:
Keep users signed in.
Maintain shopping cart contents.
Remember preferences.
Improve website performance.
Analyse usage and diagnose technical problems.
Support security and fraud prevention.
You may manage cookies through your browser settings. Disabling certain cookies may affect login, checkout, shopping cart functionality, or other website features.
Where legally required, we will obtain consent before using non-essential cookies or similar tracking technologies.
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, and destruction.
Depending on our systems and operations, these measures may include:
Access controls and permissions.
Secure authentication practices.
Encryption and secure data transmission where appropriate.
Software updates and security monitoring.
Backups and recovery procedures.
Vendor verification and administrative controls.
Procedures for responding to suspected security incidents.
However, no website, application, or electronic storage system can be guaranteed to be completely secure.
Users should protect their passwords and verification codes and immediately notify us if they suspect unauthorised access to their account.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.
Retention periods may depend on:
The duration of your customer or vendor account.
Order fulfilment and after-sales obligations.
Accounting, taxation, and financial recordkeeping requirements.
Fraud prevention, dispute resolution, and legal proceedings.
Security logs and applicable statutory retention requirements.
When personal information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to lawful retention obligations and technically necessary backup or archival periods.
Subject to applicable law, you may have the right to:
Request access to information associated with your account.
Request correction or updating of inaccurate information.
Request deletion of personal information where legally available.
Withdraw consent for processing where consent is the applicable legal basis.
Opt out of promotional communications.
Raise a privacy-related complaint.
Exercise any other rights available under applicable data protection law.
You can contact us using the details provided in the Contact Us section.
We may request reasonable information to verify your identity before responding to a privacy request.
Withdrawing consent does not affect processing already lawfully carried out before withdrawal. It may also affect our ability to provide particular services where the information is necessary and no other lawful basis for processing applies.
We may retain certain records where required or permitted by law.
Grabie Cart may send service-related communications such as order confirmations, payment updates, delivery notifications, security alerts, and important account notices.
Marketing communications, including offers, promotional messages, and newsletters, will be sent in accordance with applicable law and any required consent.
You may opt out of promotional communications using the unsubscribe option, where available, or by contacting us.
Opting out of marketing will not necessarily stop essential communications relating to your orders, account security, or legal obligations.
Our platform may contain links to third-party websites, payment services, delivery services, or other external platforms.
These services may have their own privacy policies and terms. Grabie Cart does not control the privacy practices of independent third parties.
We encourage users to review the applicable privacy notices before providing personal information to external services.
Grabie Cart is intended for individuals who can lawfully use the platform and enter into relevant transactions.
We do not knowingly seek to collect children's personal information in violation of applicable law. Where processing children's personal data requires parental or guardian consent or other safeguards, we will comply with the applicable requirements.
If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
Some of our technology or service providers may store or process information in locations outside your state or country.
Where personal information is transferred or processed across borders, we will apply the safeguards and comply with the restrictions required by applicable law.
If we become aware of a personal data breach affecting information handled by Grabie Cart, we will investigate the incident and take appropriate steps to contain, mitigate, and address it.
We will provide notifications to affected individuals and relevant authorities where required by applicable law.
Users and vendors should promptly report suspected unauthorised access, account compromise, or misuse of personal information through our designated contact channel.
We may update this Privacy Policy to reflect changes in our business operations, website features, technology, legal requirements, or privacy practices.
The revised policy will be published on our website with an updated “Last Updated” date.
Where required by law, we will notify users or obtain consent before implementing material changes that require such notice or consent.
We encourage users to review this page periodically.
If you have a question, concern, or complaint regarding the collection, use, disclosure, or protection of your personal information, you may contact our designated privacy or grievance contact using the details below.
We will review and respond to complaints within the time prescribed by applicable law and our applicable grievance procedures.
Grievance Officer / Privacy Contact: Muralidharan
Designation: Managnng Director
ईमेल: murali@grabiecart.in
Please include your name, registered email or mobile number, a description of the issue, and any relevant order or ticket reference. Avoid including passwords, payment PINs, or other confidential authentication details.
This Privacy Policy is intended to be interpreted in accordance with the laws of India, including applicable data protection, information technology, consumer protection, and e-commerce laws.
These include the Information Technology Act, 2000, applicable rules, the Digital Personal Data Protection Act, 2023, and associated rules to the extent they are in force and applicable to our operations.
Nothing in this policy limits any rights that users may have under applicable law.
For privacy-related enquiries, account information requests, or complaints, please contact:
Grabie Cart – Digital Matrix Group
Website: https://grabiecart.in/shop/contact.php
Email: support@grabiecart.in
Thank you for using Grabie Cart.
We are committed to building a trustworthy marketplace that connects vendors and customers while respecting personal information and privacy.
